Business Tools

If possible the options are sorted fastest to most in-depth.

Additionally the topics are sorted as M-O-O-D:
Motiviation – of employees and customer
Orientation – of the company
Optimization – of quality, time and cost
Development – of new and existing concepts

With this orientation the focus is from (often) squishy intangibles (e.g. values) to (usually) well-defined tangibles (e.g. processes).

Additionally a category General Tools is added for tools that are easily applied across multiple areas. This does of course not imply, that other tools can’t be used for different purposes.

Motivation
Customer [reihen]
  • AIDA (Customer Journey planing)
    xy
  • Persona (Target market definition)
    xy
  • Touchpoint Analyse (Customer experience improvement)
    [???]
  • Value Curve (Value evaluation)
    [???]
Employee [Reihen]
  • Change-Kurve – Kübler-Ross (Veränderungsablauf für Belegschaft)
    [???]
  • High-/Low-Context-Culture (Communication definition)
    Those my counterpart listen to the words or the meaning?
Orientation
tactical (shortterm) [Reihen]
  • McKinsey Matrix (Risks/Opportunity recognition) statt Red/Blue Ocean
  • Technologiesteckbriefe/Executive Summary (Overview)
    Onepager for different technologies.
  • Technologieradar (Environment detection)
    Overview of technological environment.
  • Five Forces – Porter (Competitive environment analysation)
    [???]
  • Pioneer-Migrator-Settler Map (Positioning/Riskmanagement)
    [???]
  • Balanced Scorecard (Perspektiven analysieren)
    [???]
  • BCG Matrix (Product evaluation) statt PLC
    [???]
strategic (longterm) [reihen]
  • SWOT/TOWS (Positioning)
    [???]
  • PESTLE (Marketanalyses)
    [???]
  • Business Capabilities Map (Capabilities recognition)
    [???]
  • Organisatorische Fit Analyse (Strategic and Cultural alignment)
    [???]
  • 7S Modell (Company insights)
    [???]
  • Drei Horizonte Modell (Positioning)
    [???]
  • Business Modell Canvas/Lean Business Canvas/Sustainable Business Canvas/… (Strategische Ausrichtung)
    [???]
Optimization
General [Reihen]
  • SIPOC (Supplier-Inputs-Process-Output-Customer) (Process visualisation)
    Visualising the process of production to find issues/improvement opportunities.
  • BPMN (Business Process Model and Notation) (Process visualisation)
    Visualising a process to clarify steps or find issues/improvement opportunities.
  • Gemba walk (On-site opportunity recognition)
    On-site walk to get a better impression of the situation.
    • Quality [Reihen]
    • Pareto Chart (Failure analysation)
      [???]
      • Six Sigma (Quality assurance)
      [???] Kaizen (iterative, continouse optimization)
      [???] 5S-Methode (Mindset improvement) [Reduction/development instead?]
      [???] 8D-Methode (Vorgehensweise???)
      [???]
    • FMEA (Failure analysation)
      [???]
    Time [reihen]
    individual
    • Eisenhower Matrix (Priority evaluation) statt ABC-Analyse
      Sort tasks based on importance and time sensitivity. [add picture]
    • 80/20 (Focus defining)
      Focus on simple tasks with big impact.
    • Pomodoro (Focus keeping)
      Every Xmin take a Ymin break, adjust intervals to task and work style.
    project
    • Starfish Method (Focus improvement) instead of 4 Action Framework
      [???]
    • Critical Path (Timeline analysing)
      Tasks, that depend on each other, blocking a faster schedule.
    Cost [Reihen]
    • xy
      [???]
    Development (Process/Product/Components/…)
    New Concept
    • RAT (Possible 1. Step)
      Test the riskiest assumption.
    • MVP (Possible 2. Step)
      Test the simplest version feasable.
    • Customer Journey (Issue/Opportunity recognition)
      Follow the steps (and emotions) of the customer.
      [add picture]
    • Double Diamond (Complete Process)
      [description & picture – maybe link to extensive page?]
    Existing Concept (often project management) [sorting necessary]
    • Kanban (Progress overview)
      Tasks sorted into these categories „To-Do“, „In Progress“ and „Done“ or more.
    • Critical Path (Timeline analysing)
      Tasks, that depend on each other, blocking a faster schedule.
    • WBS (Task definition)
      [???]
    • Gantt Chart (Timeline definition)
      Visual representation of all tasks and the time they take.
    • PERT (Time estimation) [Streichen? Stattdessen Worst/Best/Likely Case?]
      [???]
    General tools
    structured
    • Red/Blue Ocean (Opportunity recognition)
      Are there lots or few competitors?
    • Diversity in looks = Diversity in Thinking (POV optimization)
      A divers team results in divers POVs.
    • SMART Goals (Target definition)
      [???]
    • FORDEC (Decision/Action structure)
      [???]
    • Decisionmatrix (Decision finding)
      [???]
    • PDCA (Plan-Do-Check-Act)
      [???]
      consider also A3 Report/DMAIC (Define-Measure-Analyse-Improve-Control)/BML (Build – Measure – Learn)/… (Target market definition)
    creative
    • What if? (Solution finding)
      Provocative questions help finding creative solutions without regards to rules.
    • Naive expert/Loud American (?wie heißt es bei den Japanern?)
      Outside perspective avoids narrow focus.

    Tools yet to implement:
    – RUP (Rational Unified Process)
    – V-Modell
    – W-Modell